What to expect from my first appointment?

Physio The first thing you may notice is the time we spend with you. Our appointments are longer than normal; on average, we have the longest appointments in Auckland. We have long appointments because we believe you’re unique and we need to spend time getting to know you and how we can help. You’re not just another shoulder, knee, or lower back that walks through our door; you’re an individual who needs something individualised and specific.

We want to know exactly why your injury is causing you pain. By feeling what is happening with your knee, your shoulder, your lower back, or whatever is causing you trouble, we’re able to accurately tell you what is happening and why you’re in pain. This also helps us know what to do, to get you better!

An important part of our treatment involves changing the way you move to help resolve the pain you’re in. You might need tight muscles or scar tissue release with some hands on treatment, or you may require something different like dry needling to help relieve muscle tension.

You may also be getting in the studio, doing rehab and using Pilates equipment and weights to help get you better, faster.

Learning new movement patterns takes practice and we will help strengthen these movement patterns during your Physio session and by designing and progressing an exercise program that is unique and specific to your needs and goals. Each injury, body, person, and story is unique. Come and experience a new way of moving, feeling, and being!

Pilates On your initial consultation we will welcome you into our beautiful studio and start with a comprehensive chat about what is going on in your body and movement, so that we have a good understanding of which direction to take with your Pilates programme.

We will then gain further understanding of how your body moves and how we can help it to move more efficiently by completing a fitness assessment. Don’t stress this is not a test to see how fit you are, it is merely a series of well considered movements that you will perform, which will provide a clear outline of any imbalances, restrictions, movement patterns, or weaknesses for your Pilates instructor to help improve!

So just please make sure you are wearing unrestrictive clothing.

Infrared Sauna

If it is your first session, you will be shown to the sauna room. A towel will be provided if you have forgotten yours. We will show you how to use the sauna and give you some tips on how to get the best experience. We will also show you where the shower is.

We also have an ipad so you can listen to your favourite tunes on spotify, try a guided mediatation on our calm meditation app or simply watch some netflix which is all bluetoothed into the sauna speakers for the ultimate experience.

How long is a session?

On average, we have the longest appointments on Waiheke Island at 60 minutes.

Physiotherapy appointments:

• Initial appointment - 55 minutes.

• Follow up appointment (standard) - 55 minutes.

• Follow up appointment (short) - 40 minutes.

Pilates appointments:

• Pilates initial assessment - 55 minutes.

• 1-on-1 Pilates appointment - 55 minutes.

• 1-on-2 Pilates appointment - 55 minutes.

• Group (max of 4) Pilates appointment - 55 minutes.

Infrared Sauna Session

• Infrared Sauna Session Up To - 45 minutes.

Do you take ACC claims?

Absolutely! You don't need a doctors referral. We can claim for you during your appointment if you have had an accident.

How do I pay?

We accept Visa, Mastercard, Debit Card and Cash for Physiotherapy and your Inital Pilates assessment.

For Pilates and Infrared sauna, all sessions can be purchased securely online through our website.

Concessions are available for multiple visits.

Do I need a referral?

No. However if you have a doctors referral, let us know so we can keep in contact with your doctor, trainer or surgeon to let them know your progress.

Do the physios usually run on time?

Yes, we take pride in our commitment to running on time. However if we are running late we will give you as much notice as possible in the form of a text message or call.

will I have to stop working or training?

It is incredibly rare that we would stop your training completely. All of our physios currently compete in sport and they don’t want to stop either. In most cases, movement in some form is good for injury management.

what should I wear?

Bring shorts and a singlet (for women). If you forget, no worries, we will provide you with singlets and shorts so that you are comfortable and so that the Physio or Pilates instructor is able to work with you effectively. Please also bring your running shoes and orthotics if you suspect they may be the problem, or if you are a runner.

Infrared Sauna Session

All rooms are private so we welcome you to wear whatever you feel most comfortable in - which can be nothing at all. Please remember to sit on a towel during your session.

Bring a towel, a change of clothing, and a water bottle. We have towels for hire for $3. Body wash and shampoo are provided in all our bathrooms for you to use and we also offer complimentary filtered water for guests.

can I bring a friend to an infrared sauna session?

Absolutely. You can bring up to 3 extra people to your infrared sauna session. Please note for each additional person you bring their will be an extra $10 fee paid prior to your session. Please remind them to bring a towel or they can hire one with us for $3

is the sauna room private?

Yes, our sauna room is 100% private and secluded. The room will be allocated to you for the entire time of your booking. Each room is fitted with a bench, shelf and hook for you to hang your bag/clothing items.

How is the sauna cleaned?

We clean the saunas after each use with organic and natural based products. The saunas are made with Canadian cedar wood, which is naturally antibacterial. Infrared lighting and the sauna temperature are also natural disinfectants.

DO YOU HAVE SHOWER FACILITIES?

Yes we have shower on site. We invite you to simply move down the hallyway to the shower for your post-sauna rinse. You will natuarally sweat for atleast another 30 minutes so to maximize the detoxification process simply towel away your sweat and shower later at home.

who should not use the sauna?

Children under the age of 18;

Pregnant women should avoid using the infrared sauna; a

Individuals suffering from chronic health conditions should always consult with their physician prior to use.

If you have unstable angina pectoris, a recent myocardial infarction (heart attack) or severe aortic stenosis please do not use the sauna

Othewrwise infrared sauna use is safe for most people